Frequently Asked Questions

If your question is not answered here, please go to: Illinois Courts FAQs or contact us at info@fileandservexpress.com

  • Q1: Do any Courts in Illinois currently require eFiling?

    On January 22, 2016, the Illinois Supreme Court entered Order M.R. 18368 announcing mandatory electronic filing (eFiling) for civil cases in the Illinois Supreme, Appellate and Circuit Courts.

    Effective July 1, 2017, the Order mandates eFiling in the Supreme Court and the five districts of the Appellate Court. In addition, all 102 trial courts are to transmit the record on appeal through eFileIL to their respective reviewing court.

    The Order then mandates that, effective January 1, 2018, all civil cases shall be eFiled in the trial courts. Also effective January 1, 2018, eFiling shall be mandated through eFileIL in 87 counties not exempted by the Supreme Court’s Order.

    To ease their transition to eFileIL, the 15 counties exempted in the Order may continue to use their existing eFiling systems.

  • Q2. What counties in Illinois are currently exempt from the eFileIL system?

    Effective January 1, 2018, eFiling shall be mandated through eFileIL in 87 counties not exempted by the Supreme Court’s Order. To ease their transition to eFileIL, the 15 counties exempted in the Order may continue to use their existing eFiling systems.

    The 15 counties operating eFiling are Clinton, Cook, DeKalb, DuPage, Kendall, Lake, Madison, Marion, McHenry, Montgomery, Moultrie, Sangamon, St. Clair, Will, and Winnebago.

  • Q3: Do any Courts in Illinois currently permit eFiling, but have not yet mandated eFiling?

    Yes. The following Illinois trial courts currently permit eFiling: http://efile.illinoiscourts.gov/active-courts.htm

  • Q4: When will other Illinois Courts permit or mandate eFiling?

    The active courts chart lists courts that have been assigned an eFiling go-live date: http://efile.illinoiscourts.gov/active-courts.htm

    After that date the court will accept eFilings on a permissive basis. This table is updated regularly; please check back often.

    The active courts chart includes information related to each court's status regarding eFiling and acceptance of American Express.

  • Q5: Does the Illinois Supreme Court have specific rules regarding eFiling?

    Yes, the court issued the Supreme Court of Illinois Electronic Filing Procedures and User Manual: http://www.illinoiscourts.gov/EBusiness/Sup_Ct_Efiling/SCt_efiling_user_manual.pdf This Manual was approved June 2, 2017 and became effective July 1, 2017.

  • Q6: Do the Appellate Courts have specific rules and procedures for filing the record on appeal?

    Yes, both the Illinois Supreme Court and the Fourth District Appellate Courts have specific rules and procedures for filing the record on appeal. Please review the rules:

  • Q7: Does the eFileIL system has specific standards for formatting documents?

    Yes, please review the eFileIL Electronic Document Standards:

  • Q8: Will eFiling be required for all case types?

    On January 22, 2016, the Illinois Supreme Court entered Order M.R. 18368 announcing mandatory electronic filing (eFiling) for civil cases in the Illinois Supreme, Appellate and Circuit Courts.

    The following case types are included in the civil category: arbitration, chancery, eminent domain, law, law magistrate, miscellaneous remedy, municipal corporation, small claims, tax, adoption, dissolution, family, mental health, and probate.

    eFiling will be available in all case types with the following exceptions:

    • Criminal (CF, CM, DT)
    • Quasi-Criminal (TR, CV, OV)
    • Juvenile (J, JA, JD)

  • Q9: Will eFiling be required for all document types?

    All documents regarding civil matters MUST be e-filed, with some exemptions. Supreme Court Rule 9(a). Documents exempt from e-filing are: documents from an incarcerated SRL, wills, juvenile documents filed under the Juvenile Court Ac of 1987, and other documents in a specific case by court order, upon good cause shown. Supreme Court .

  • Q10. How much does it cost to eFile documents?

    Initial Service Provider Fee for File & Serve Illinois*:

    eFile Only eServe Only eFile & eServe
    All cases $2.99/transaction $2.99/transaction $2.99/transaction

    *Additional fees charged by the Courts and eFileIL system:

    • Standard Court Filing Fees – contact your local court for information on filing fees.
    • Convenience Fees – eFileIL charges a convenience fee to cover the credit card or eCheck processing fees.
  • Q11. Why should I use File & Serve Illinois?

    With over 25 years’ experience in eFiling and eService, we were the first in the industry to bring eFiling to the legal community. We support firms of all sizes, including most AmLaw 100 and AmLaw 200 firms across the country. We offer convenient monthly invoicing, a permanent document repository, and concierge eFiling and eService support.

  • Q12. How does electronic filing work?

    • If you have filed into any Court on the eFileIL system, then you have a user name and password; you can use that user name and password to login to File & Serve Illinois. (This will NOT be the same login as your File & ServeXpress user name.)

    • If you do not have an eFileIL user name and password, please go to www.fileandserveillinois.com and select Register with E-Mail.

    • If you are not sure if you have already registered your email, click the “Forgot Password” link and enter it in the Email ID field. If you have not already registered your email, you will receive the following message: No user is registered with that email address.

    • NOTE FOR NEW REGISTRANTS: the FIRM ADMIN should create an account and register all filers at the firm, which will link all filers to the firm’s account. If a firm member registers individually, it will require eFileIL to merge the accounts.
    • Consult our File & Serve Illinois Training & Resources page to register for live webinars, view on-demand Training Videos and download step-by-step User Guides: http://fileandservexpress.com/illinois/training.html

    • With each filing, you provide the necessary case information and upload your documents. You may file several documents in a filing and each document can have multiple exhibits.

    • The filing fees will be automatically attached to the filing, and you will pay by credit card. If you choose to register for monthly billing with File & Serve Illinois, you will be billed within thirty (30) days. Please contact Customer Support for details on how to register for monthly billing: 888-529-7587.

    • File & Serve Illinois is available 24 hours a day, seven days a week. Consult your local court rules for the court review timelines and schedules. Note: The system may be temporarily offline from time to time for maintenance purposes.

    • After you file documents, you can also serve the documents electronically onto the registered parties.

  • Q13. Can I submit discovery documents to the File & Serve Illinois website?

    Yes, you may submit discovery documents or other serve-only documents to via the File & Serve Illinois website. These documents will be served onto the registered parties in the case and available for viewing on the File & Serve Illinois website. The viewing of discovery documents is restricted to parties in the case with a valid login.

  • Q14. What are the technical requirements to use the File & Serve Illinois website?

    • A computer (either PC or Mac) with internet access.
    • A scanner: this is not required but recommended if you need to scan paper documents.
    • An internet connection and a browser. Currently, only Internet Explorer (Version 6 or greater) is supported.
    • To view case documents, you need to download and install Adobe Reader. This free reader can be downloaded from Adobe's website.
    • To post documents to the website, they must be in PDF format. We offer FREE PDF conversion of documents.
    • If you need free PDF conversion, you can attach a document(s) in an editable version in “Step 3 – Documents.” The File & Serve Illinois system will automatically convert the document to PDF and will attach both the native format and the PDF format to the transaction. Both formats of the document(s) will be provided for viewing in the “Documents” section of “Step 5 – Review & Submit” prior to submitting the transaction.

  • Q15. Do I need a login to file documents?

  • Q16. What happens after my filing is submitted to the Court?

    According to Section 7 of the Supreme Court of Illinois Electronic Filing Procedures and User Manual regarding “Timing of e-filing; mechanics:”

    1. The EFSP and the EFM are agents of the Court for the purpose of eFiling and receipt of electronic documents. Upon submission of an eFiled document, the EFSP will email to the registered user a transaction confirmation which shall serve as proof of submission.

    2. A document will be considered timely submitted if eFiled before midnight on or before the date on which the document is due.

    3. A document submitted electronically after midnight or on a day when the Clerk's office is not open for business will, unless rejected, be file stamped as filed on the next day the Clerk's office is open for business.

    4. An eFiled document submitted to the Clerk for filing shall be deemed filed upon review and acceptance by the Clerk. The filed document shall be endorsed with the clerk's electronic file mark setting forth, at a minimum, the identification of the Court, the Clerk, the date and the time of filing.

    5. After the Clerk reviews an eFiled document, the registered user will receive an e-mail notification of the review results.

    6. In the event the Clerk rejects a submitted document, the document will not be filed and the registered user will receive an electronic notification of the reason(s) for the rejection.

    7. A document requiring a motion and a Court order allowing its filing that is properly eFiled pursuant to subparagraph d of paragraph 5 of this manual, will be deemed filed on the date the motion is granted.

    8. If an eFiled document is untimely due to a technical failure or a system outage, the registered user may seek appropriate relief from the Court, upon good cause shown.

  • Q17. How do I select the correct document type when I file?

    When you file, you are asked to select the type of document you are filing. The Court has hundreds of document types and selecting the correct one can be difficult.

    The state is working towards creating a standard configuration which will be adopted by each county in the state. If a filing code that you are looking for is not available, please Contact eFileIL to let them know.

  • Q18. How does eService work?

    eService is the service of documents onto parties via the File & Serve Illinois secure and encrypted system. After you submit a document, you can select the eService option to immediately serve the parties or attorneys in the case, electronically.

  • Q19. How do I become part of the eService list in a case?

    Each case has a list of “service contacts” who can be selected for eService on any file-and-serve or service-only filing. Filers can add people to the case service contact list by selecting desired recipients from the firm service contact directory or from the Public Service List. A service contact is a person for whom an email address and other identifying information has been entered into the eFileIL system by a registered user.

    A “firm service contact” is associated in the eFiling system with an attorney, organization, or law firm.

    A “public service contact” is listed on the Public Service List for purposes of eService.

    The “Public Service List” is a directory of public service contacts who are available for eService. For eFileIL, the state has indicated that it will create and maintain the Public Service List via a feed from the Illinois Bar.

  • Q20. How do I find someone on the Public Service List?

    You must be filing in a case in order to search the Public Service List. When adding a service contact to a party on a case, select “Add from public list” from the Actions menu.

    Search for the service contact by name, email address, or firm name. Complete names or entries are not required - partial entries are searchable.

  • Q21. How do I pay for my filings?

    • The eFileIL system requires payment by credit card.

    • During Registration, Firm Administrators can add payment information on the Payment Accounts Tab. For step-by-step guidance, please consult the File & Serve Illinois Registration – Administrator User Guide.

    • If you prefer monthly billing, File & Serve Illinois can accommodate this request. You will be invoiced every thirty (30) days for all costs and fees associated with the filling. Please contact Customer Support for details on how to register for monthly billing: 888-529-7587.

    • If your document is rejected by the Clerk, the Court filing fees and the processing fees are not charged.

  • Q22. How do I update my user profile?

    • Log-in to system at www.fileandserveillinois.com. Click on User Profile dropdown and select "My Information," where you can update your name and email address.

    • To update your password, select “change password” from the dropdown menu.

    • Firm administrators can update credit card information by selecting “Payment Accounts” from the dropdown menu and selecting “Add Account.”

  • Q23. How can I get help with technical problems?

    1. You can get client support by contacting File & ServeXpress Support: 888-529-7587. We can be reached 24/7/365.

    2. If you are a new user, please register for a training class or read the user guides available on the File & Serve Illinois microsite: http://fileandservexpress.com/Illinois/training

  • Q24. Is eFiling secure?

    Yes. The eFileIL system adheres to state and federal security regulations and meets Payment Card Industry Data Security Standards (PCI DSS) to protect filer and transaction information.

  • Q25. Can my colleague (e.g., paralegal or assistant) receive a copy when I am eServed in a case?

    Yes, there are multiple ways to do this. For someone to receive a courtesy copy of every filing that is eServed on you, firm administrators may edit a service contact to enter one or more email addresses to receive an “administrative copy” of every document sent to the service contact. For someone to receive a courtesy copy of filings eServed on you on a case-by-case basis, users can add any firm service contact to the service list for a case.

    • Firms may want to have different service contacts for specific practice areas or case types.
    • These service contacts will, by default, receive a copy of every subsequent filing on the case, even filings by other parties.