A. EFiling is the electronic transmission of your document from your desktop to the Court's case and document management system. A simple user interface directs you through the process and provides you with a record of the transaction. Your document is added to an online docket, which remains available to you, your firm and the other firms in your case. The online docket builds a case history of the eFiled documents, which can be accessed from anywhere that you have Internet access.
A. EService is the electronic transmission of your document from your desktop to the online accounts of the parties on the service list in your case. A simple user interface directs you through the process and provides you with a record of the transaction. You can use eService in conjunction with your eFiling transaction - conveniently serving your eFiled document on the other parties in your case in a single transaction - or you can eServe some or all of the other parties in your case with documents not being filed with the Court, such as correspondence and discovery, eServed documents become part of the online docket and are accessible to the parties on which they were served.
A. Yes, using File & ServeXpress for asbestos and non-asbestos cases will be the same login and account.
A. Yes, all cases that are in the Madison County Court’s case management system will be accessible on File & ServeXpress. To search for information on an existing case, simply add the jurisdiction, court and case number – and click “Case Search” from the Quick Start menu.
This will retrieve the basic details about the case, such as the case name and case number. But it will not show any transaction details or docket information for the case until documents are eFiled into the case via File & ServeXpress.
A. Yes, the easiest way to begin filing into an existing case is from the Quick Start menu on the File & ServeXpress Home page. Simply enter the state, court and case number – and then select “File/Serve.” Another option is to select “Filing & Service” from the tab options at the top of the page, which will take you to a screen where you will enter the state, court, case name and case number to begin eFiling into the case.
The File/Serve tab from the Quick Start screen will take you directly to the screen where you will begin filing into the case by selecting your document type:
A. No, existing agreements for eFiling into asbestos cases apply to asbestos cases only. EFiling into non-asbestos cases has separate pricing.
A. “Service Provider Fee” is the fee for each transaction. Per an Order from the Illinois Supreme Court, eFiling providers can no longer charge a fee for “eFiling,” but they can charge a fee for “value-added services,” such as the convenient monthly billing, conversion of documents to PDF format, permanent document storage, and 24/7/365 customer support we provide.
A. Yes, we have multiple webinars available. Registration links for Madison-specific webinars scheduled Aug. 28, Sept. 25, Oct. 23, Nov. 27, Dec. 22:
After registering, you will receive a confirmation email containing information about joining the webinar.
Webinar topics will include:
Registration links for general FSX webinars offered once a month:
Introduction to eFiling & eService (60 Minute Class) - Select a class below to register
Introduction to eService Only (45 Minute class) - Select a class below to register
A. The following civil case types are available for eFiling into both new cases and existing cases: Law – Non Asbestos; Law – Asbestos; Arbitration (AR); Law Magistrate (LM); Small Claims (SC); Chancery (CH); Misc Remedy (MR); Probate (P); Eminent Domain (ED); Tax (TX); Will (W); Divorce (D); Family (F).
A. You can file multiple documents in the same case at the same time on File & ServeXpress in one transaction. Documents that require a file stamp must be uploaded as separate documents. There are no additional charges incurred for uploading multiple pleadings into the same transaction.
A. The state of Illinois will mandate eFiling for all civil cases, effective January 1, 2018. The Madison County Circuit Court will mandate eFiling by case type beginning September 1, 2017, according to the schedule set forth in the court’s Administrative Order issued on July 28, 2017.
A. eService is mandatory in all Asbestos cases. You also have the option to eServe documents that are not eFiled, such as correspondence, discovery, etc. by using an "eServe Only" delivery option.
A. There are four different delivery options for users of File & ServeXpress:
A. You can find the reason for the rejection by clicking on the Rejected Items queue on File & ServeXpress. Click on the transaction identification number (TID) of the rejected transaction and find the Document History link that is next to the rejected document. The reason for rejection along with the clerk who reviewed the document will be listed on the Document History screen. If you have elected to receive complimentary email notifications, an email with the rejection reason will also be sent to your email on file. Visit the Avoid Rejected Filings page for Madison County for more information.
A. Your firm will need to set up a File & ServeXpress account and add your individual attorneys and staff to your account. You will not be charged any one-time or recurring fees for setting up your accounts. Click here to Register.
A. After you register and log into your account for the first time, you may designate one or more individuals as account administrators. An account administrator can add or delete users, set permissions and make any necessary updates. Click here to see the Account Administrator User Guide.
A. Cases in Asbestos and Non-Asbestos can be initiated online via the File & ServeXpress system. Click here to see the New Case Filing User Guide.
A. Please visit our Training & Resources Page within this microsite for a full catalog of online webinars, on-demand videos and downloadable guides and tip sheets to help you along the way.
File & ServeXpress also offers 24/7 Phone Customer Support at 888-529-7587. You may also email File & ServeXpress with any questions to email@example.com. File & ServeXpress also offers online chat support during business hours from 7 AM to 6 PM CDT.
A. Contact File & ServeXpress Client Support at 888.529.7587 for assistance.
A. When attorneys/law firm staff electronically file documents with the Court we'll calculate the court's statutory filing fees and advance those fees to the Court on your behalf. Your firm will be invoiced monthly for those advanced filing fees.Click here to view the pricing information for eFiling and eService. Pro se filers will pay court fees and service provider fees via credit card, with a 3.5% credit card convenience fee added to the total transaction charge.
A. The deadline is 11:59 PM CDT for both eFiling and eService. You may prepare filings in File & ServeXpress 24/7 however the Court requires you must meet the 11:59 PM CDT deadline in order to receive that day's file-stamp.
A. No, please contact the Court directly to discuss how to get a party added to your case. Their contact information is provided on their website.
A. Yes, there are many tools available for searching and tracking your cases. Please visit our training resources page or email firstname.lastname@example.org with your request. We also have a selection of user guides available in the Fie & ServeXpress Resource Center.
A. Yes, you will use the same system and follow the same process for eFiling/eService for both asbestos and non-asbestos cases.
A. Yes, you can customize your notifications as needed by logging in and clicking on Preferences.
A. Click on the transaction number of any previously filed document. The transaction details page will show the clerk review status. If a filing has been rejected you may click on the document history to view clerk notes. You will also receive a courtesy email notice informing you of any rejected item.
A. You have the option of entering a matter code or case ID into every transaction and your invoice will be itemized. You may also run real-time reports and bill your clients prior to receiving your monthly invoice. Click here to see the Billing Information User Guide.
A. Contact File & ServeXpress Client Support 24/7 at 888.529.7587 and we will be happy to assist you.
A. You will receive all transactions in one monthly bill.
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