Frequently Asked Questions
If you have a question that isn’t answered here, please contact us.
Q: What if I submit a document incorrectly? Can I have the document removed from the site?
A: The procedure for removing documents depends on the situation. If you would like a document to be removed, please email email@example.com with the transaction ID, document ID, and document title for the document, as well as the reason you would like it to be removed.
Q: Our firm information has changed. How do I update our firm name and address?
A: An organization administrator on your firm’s account can update firm information by clicking File & ServeXpress Preferences in the top right hand corner of their account, then clicking My Organization from the list on the left.
Q: I’m having issues with the application. The screen won’t load/layout/errors/other how do I fix it?
A: If you are currently seeing an error message or any other issue that keeps you from filing, please refresh your screen or clear you cache and cookies first.
The fastest way to do this while in your web browser is to simultaneously hold down Ctrl + Shift and Delete. This will bring up the screen that prompts you to clear your cache and cookies.
Q: How do I add an attorney to our firm’s account?
A: An organization administrator on your firm’s account can add users by clicking File & ServeXpress Preferences in the top right hand corner of their account, then clicking Add User from the list on the left.
Q: Our firm’s organization administrator is not available and we need to make changes to the account. How can we do that?
A: If the organization administrator on your firm’s account no longer works for your firm or is unavailable, another registered user can be set as the organization administrator instead. One of the users on the account must request via email that we make this change by emailing firstname.lastname@example.org.
Q: How can I find out why my filing was rejected?
A: Usually, the clerk will include comments when they reject a filing. You can type the transaction ID into the Quick Find box on your Home tab, and click the Document History link to see the clerk’s comments.
Q: My document type is not listed. Which document type should I choose?
A: We receive the list of available document types directly from the court. If you are not sure which document type to choose, please contact the court to confirm.
Q: Can I view an invoice in my account?
A: Yes, from the home page go to the Track & Manage Section and select the Billing Information Link. From there in the format dropdown select Invoice and then select the month and date you want to view.
Q: Can we receive electronic invoices by email instead of receiving paper invoices by mail?
A: Yes, have your organization administrator go to the Preferences section (upper right hand corner of any screen) and select the My Organization link on the left hand side. There is a section titled Invoice Options. Simply choose Electronic Invoices only and enter the email address where you would like your invoice to be emailed.
Q: How can I stop receiving notification emails from File & ServeXpress?
A: Go to the Preferences section (upper right hand corner of any screen) and select the My Notification Options link on the left hand side. Under Email Notification of Inbox Items select ‘Do not send email’.
Q: Where can I find the file stamped copy of my document?
A: If it is Jurisdiction that provide conformed copies please view the PDF version of your accepted document, which you can find in many places including the view link in the case history search or he PDF link on the transaction details page.
Q: I am an attorney who is moving firms. What do I need to do to move my File & ServeXpress account to my new firm?
A: Have your organization administrator go to the Preferences section (upper right hand corner of any screen) and select Manage User. Select Remove or Transfer. Select yes the use user is moving to a different organization. Then have them search for the organization you are moving to. Lastly select yes to continue.
Q: Can I change the Authorizing Attorney on a filing that I submitted?
A: The authorizing attorney cannot be changed after you have submitted your filing you will need to file an amended filing if the wrong authorizer was selected.
Q: How do I delete an alert?
A: Click on the Alerts tab from the home page, click Delete for the alert you would like to remove.
Q: How do I find information about the specific court I am filing and/or serving in?
A: Please visit our resource center and search by state and court.
Q: Where did the Resource Center Link Go?
A: It moved to the footer right next to the FAQ link.
Q: Where did the File & ServeXpress Notices Go?
A: If there are any notices they will appear in the upper right corner of your screen right below your name and firm.