Frequently Asked Questions
Q. What is eFiling?
A. EFiling is the electronic transmission of your document from your desktop to the Court’s case and document management system. A simple user interface directs you through the process and provides you with a record of the transaction. Your document is added to an online docket, which remains available to you, your firm and the other firms in your case. The online docket builds a case history of the eFiled documents, which can be accessed from anywhere that you have Internet access.
Q. What is eService?
A. EService is the electronic transmission of your document from your desktop to the online accounts of the parties on the service list in your case. A simple user interface directs you through the process and provides you with a record of the transaction. You can use eService in conjunction with your eFiling transaction – conveniently serving your eFiled document on the other parties in your case in a single transaction – or you can eServe some or all of the other parties in your case with documents not being filed with the Court, such as correspondence and discovery, eServed documents become part of the online docket and are accessible to the parties on which they were served.
Q. How can I find the clerk review status of my filings with the court?
A. Click on the transaction number of any previously filed document. The transaction details page will show clerk review status. If a filing has been rejected you may click on the document history to view clerk notes. You will also receive a courtesy email notice informing you of any rejected item.
Q. When our invoice arrives how will our accounting department determine which clients to bill back?
A. You have the option of entering a matter code or case ID into every transaction and your invoice will be itemized. You may also run real-time reports and bill your clients prior to receiving your monthly invoice. Click here to see the Billing Information User Guide
Q. What if I have a question and I can't find the answer in any of the provided resources?
A. Contact File & ServeXpress Client Support 24/7 at 888.529.7587 and we will be happy to assist you.