Frequently Asked Questions
NEW: File & ServeXpress is now available for eFiling into ALL case types.
Q. How do I add a case to File & ServeXpress if it does not already exist in the system?
A. For new cases, customers can ask the court to add cases through Case & Party Management. For existing cases with a case number, customers can search File & Serve for the case. If the case is not found, the customer can add cases themselves using the “Add Case” button below the search results.
Select “Filing & Service” from the tab options at the top of the page, which will take you to a screen where you will enter the state, court, case name and case number to begin eFiling into the case. Select “Illinois” in the state field, “Illinois DuPage 18th Judicial Circuit” in the Court field, enter the Case Number, and click “Find.”
If the case number is not found, select “Add Case” below the search results:
Q. How do I file into a Mental Health case on File & ServeXpress?
A. Mental Health is a “secure” case class on File & ServeXpress. As such, the customer will only be able to see the case if their firm/organization is already on the case. Thus, customers will need to contact the Court to be added to new Mental Health cases that their firm/organization is not yet involved with on File & ServeXpress.
Q. How do I eFile a “sealed” document?
A. On the “Documents” tab during an eFile transaction, there is a drop-down box to select “Access.” From the drop-down options, select “Sealed, electronic.” Once selected, note the Access description for “Sealed, electronic” documents: These documents are electronically submitted and available for viewing only to the court, the firm that submitted the document, and firms that are served with the document.
Q. Can pro se/self-represented litigants file cases on File & ServeXpress?
A. Yes, pro se filers can register and file cases as self-represented litigants from any computer, using a credit card to pay any fees. Pro se filers can also file documents at the courthouse using Public Access Terminals, which requires a one-time ID/password generated by the court and requires paying any court fees directly to the court, unless waived. For transactions conducted via Public Access Terminals, any File & ServeXpress fees are waived.
The following case types are available for filings from pro se/self-represented litigants: Law, Arbitration, Miscellaneous Remedy, Dissolution, Chancery, Family, Law Magistrate, Orders of Protection, Probate and Small Claims.
Q. For documents requiring signatures, are electronic signatures permissible?
A. Yes, electronically filed documents that require an original signature when conventionally filed shall bear a facsimile or typographical signature of the attorney or self-represented party authorizing such filing, (e.g. “/s/ Adam Attorney"), and shall be deemed to have been signed in-person by the individual identified. Here a link to the IL Supreme Court’s Electronic Signature Standards.
Q. What are the fees associated with eFiling into all types of civil cases?
A. Here is an updated fee list for all cases in DuPage County
Q. What is a “Value-Added Fee?"
A. “Value-Added Fee” is the fee for each transaction. Per an Order from the Illinois Supreme Court, eFiling providers can no longer charge a fee for “eFiling,” but they can charge a fee for “value-added services,” such as the convenient monthly billing, conversion of documents to PDF format, permanent document storage, and 24/7/365 customer support we provide.
Q. What case types are available for eFiling and eService?
A. The following civil case types are available for eFiling into both new cases and existing cases: Law; Arbitration; Misc Remedy; Dissolution; Chancery; Tax; Eminent Domain; Family; Law Magistrate; Municipal Corporation; Mental Health; Orders of Protection; Probate; Small Claims; Tax Deed; Tax Objection
Q. Are all of my documents to be filed electronically?
A. Yes, DuPage County mandated eFiling in January 2016. The state of Illinois will mandate eFiling for all civil cases, effective January 1, 2018.
Q. Am I required to eServe my documents?
A. eService of filed documents via File & ServeXpress is optional, but the state of Illinois requires emailing of all filed document by some method – i.e. personal email or eService via your eFiling provider, which is much more secure than eFiling. You also have the option of using File & ServeXpress to eServe documents that are not eFiled, such as discovery, by using an “eServe Only" delivery option.
Q. What are the different delivery options on File & ServeXpress?
A. There are four different delivery options for users of File & ServeXpress:
- File with the Court and Serve Selected Parties- this is the default option and will send the transaction to both the Court and the parties you select on the Service tab.
- File Only- this option will send the transaction only to the Court. A warning will appear to remind you that this will be only sent to the Court if you have not selected any parties for service.
- Serve Only- Private- this option will send the transaction only to those parties who you have selected in the Service tab and not to the Court. Only your firm and the firms you selected for service can see these transactions.
- Serve Only- Public- this option will send the transaction only to those parties who you have selected in the Service tab and not to the Court. Serve only- public documents are viewable by anyone who has access to the jurisdiction or case in which they are filed.
Q. I filed a document with the Court and received a message that it was rejected. How can I find the reason for rejection?
A. You can find the reason for the rejection by clicking on the Rejected Items queue on File & ServeXpress. Click on the transaction identification number (TID) of the rejected transaction and find the Document History link that is next to the rejected document. The reason for rejection along with the clerk who reviewed the document will be listed on the Document History screen. If you have elected to receive complimentary email notifications, an email with the rejection reason will also be sent to your email on file. Visit the Avoid Rejected Filings page for DuPage County for more information.
Q. How Do I Register to eFile & eServe in DuPage County?
A. Your firm will need to set up a File & ServeXpress account and add your individual attorneys and staff to your account. You will not be charged any one-time or recurring fees for setting up your accounts. Click here to Register.
Q. Once registered, how do I make changes to my File & ServeXpress account?
A. After you register and log into your account for the first time, you may designate one or more individuals as account administrators. An account administrator can add or delete users, set permissions and make any necessary updates. Click here to see the Account Administrator User Guide.
Q. How do I eFile and eServe in DuPage County using File & ServeXpress?
A. Please visit our Training & Resources Page within this microsite for a full catalog of online webinars, on-demand videos and downloadable guides and tip sheets to help you along the way.
File & ServeXpress also offers 24/7 Phone Customer Support at 888-529-7587. You may also email File & ServeXpress with any questions to email@example.com. File & ServeXpress also offers online chat support during business hours from 7 AM to 6 PM CDT.
Q. I need to file into a case that I have a case number for, but File & ServeXpress does not seem to have the case, what do I do next?
A. For new cases, customers can ask the court to add cases through Case & Party Management. For existing cases with a case number, customers can search File & Serve for the case. If the case is not found, the customer can add cases themselves using the “Add Case” button below the search results. If you need further assistance, please contact File & ServeXpress Client Support at 888.529.7587, which is available 24/7/365.
Q. How do I pay eFiling & eService fees?
A. When attorneys/law firm staff electronically file documents with the Court we’ll calculate the court’s statutory filing fees and advance those fees to the Court on your behalf. Your firm will be invoiced monthly for those advanced filing fees. Click here to view the pricing information for eFiling and eService. Pro se filers will pay court fees and service provider fees via credit card, with a 4.5% credit card convenience fee added to the total transaction charge.
Q. What is eFiling?
A. EFiling is the electronic transmission of your document from your desktop to the Court’s case and document management system. A simple user interface directs you through the process and provides you with a record of the transaction. Your document is added to an online docket, which remains available to you, your firm and the other firms in your case. The online docket builds a case history of the eFiled documents, which can be accessed from anywhere that you have Internet access.
Q. What is eService?
A. EService is the electronic transmission of your document from your desktop to the online accounts of the parties on the service list in your case. A simple user interface directs you through the process and provides you with a record of the transaction. You can use eService in conjunction with your eFiling transaction – conveniently serving your eFiled document on the other parties in your case in a single transaction – or you can eServe some or all of the other parties in your case with documents not being filed with the Court, such as correspondence and discovery, eServed documents become part of the online docket and are accessible to the parties on which they were served.
Q. How can I find specific rules pertaining to my court, like how to upload exhibits and signature requirements?
Q. What is the eFiling and eService deadline?
A. The deadline is 11:59 PM CDT for both eFiling and eService. You may prepare filings in File & ServeXpress 24/7 however the Court requires you must meet the 11:59 PM CDT deadline in order to receive that day’s file-stamp.
Q. If all of the case parties are not listed, can I update the service list?
A. No, please contact the Court directly to discuss how to get a party added to your case. Their contact information is provided on their website.
Q. Once I have submitted a filing, are there tools I can use to search or track my cases or other cases in File & ServeXpress?
A. Yes, there are many tools available for searching and tracking your cases. Please visit our training resources page or email firstname.lastname@example.org with your request. We also have a selection of user guides available in the Fie & ServeXpress Resource Center.